ChatH Application Technical Support Guide

Application Overview

ChatH is an innovative emotion diary and community sharing application designed to help users understand, express, and share their emotional journey. Our app combines the power of personal reflection with the warmth of community support, providing users with a safe, private, and supportive platform for emotional expression.

Core Features

Emotion Card Creation

ChatH allows users to create personalized emotion cards by combining text descriptions, personal photos, emotion types, and mood scores to record emotional moments. Each card captures a moment in your emotional journey, helping you understand emotional patterns and triggers.

Calendar Integration

View your emotional history through a beautiful monthly calendar interface. See thumbnails and entry counts for days with records, making it easy to track your emotional patterns over time.

Community Sharing

Share your emotion cards with a supportive community of users. Like, comment, and interact with others' posts while maintaining privacy controls and content moderation.

Profile Management

Customize your profile with avatars, nicknames, and personal signatures. Access comprehensive settings including privacy controls, feedback options, and account management.

Technical Specifications

System Requirements

• iOS 13.0 or later
• iPhone, iPad, or iPod touch
• Minimum 100MB available storage space
• Internet connection for community features

Data Storage

All user data is stored locally on your device using secure iOS sandboxing technology. We prioritize your privacy and data security by keeping personal information on your device rather than external servers.

Contact Information

Technical Support

For technical support, feature requests, or general inquiries, please contact us:

Email: support@chathv.com

We typically respond to all inquiries within 24-48 hours during business days. For urgent technical issues, please include "URGENT" in your email subject line.

Troubleshooting

Common Issues and Solutions

App Crashes

If the app crashes unexpectedly, try restarting your device and updating to the latest version of ChatH. Ensure you have sufficient storage space available.

Data Loss

Since data is stored locally, ensure you don't delete the app without backing up your data. We recommend regularly syncing your emotion cards and diary entries.

Community Features Not Working

Check your internet connection and ensure you have the latest app version. Community features require an active internet connection.

Login Issues

If you experience login problems, ensure you have agreed to the Privacy Policy and Technical Support terms. Try restarting the app or logging in again.

Privacy & Security

Data Protection

ChatH is committed to protecting your privacy. All personal data, including emotion cards, diary entries, and profile information, is stored locally on your device using iOS's secure sandboxing system.

No Data Collection

We do not collect, store, or transmit your personal emotional data to external servers. Your emotional journey remains private and secure on your device.

Community Guidelines

While using community features, please respect other users and follow our community guidelines. Report any inappropriate content through the in-app reporting system.

Application Features Explained

Emotion Recording

• Create detailed records containing text, images, and emotion tags
• Set mood scores from 1-10
• Add custom tags to categorize your emotions
• Select emotion types (happiness, sadness, anger, anxiety, etc.)

Calendar View

• Monthly calendar displaying your emotion record history
• Days with records show thumbnails and entry counts
• Tap on dates to view detailed records for that day
• Days without records display "No entry" prompt

Community Interaction

• Share your emotion cards to the community
• Browse content shared by other users
• Like and comment on posts
• Report inappropriate content or block users

Personal Settings

• Edit profile information
• Manage blocked users list
• View information about the app
• Send feedback to the development team

Future Updates

We're constantly working to improve ChatH with new features and enhancements:

• Advanced emotion analytics and insights
• Enhanced community features and moderation tools
• Integration with health and fitness apps
• Improved accessibility features
• Additional customization options
• More emotion types and tag options

Stay updated by enabling automatic app updates in your device settings.

Tips for Best Experience

• Create emotion cards regularly to build a comprehensive emotional history
• Use the calendar view to identify patterns in your emotional well-being
• Engage with the community respectfully and supportively
• Keep your app updated for the latest features and security improvements
• Contact support if you encounter any issues or have suggestions
• Utilize tag features to organize and categorize your emotional records
• Regularly review your emotional patterns to better understand yourself

Version Information

Current Version: 1.0.0

Release Date: September 2025

Minimum System Requirements: iOS 13.0

User Agreement

Using the ChatH application indicates your agreement to our Privacy Policy and Technical Support terms. We are committed to providing users with a safe, private, and beneficial emotional recording experience.

Thank you for choosing ChatH as your emotional companion. We're here to support you on your journey of self-discovery and emotional well-being.

Best regards,

The ChatH Development Team

Technical Support Email: support@chathv.com